Fax Machine Poor Line Condition

I was just looking at this very good tech note while it is specific to 6608 and vg248 a lot of it is generally applicable. If there is no dial tone verify the telephone line is connected directly to the jack socket labeled line on the brother machine. To determine if the issue is occurring when sending faxes to particular fax numbers print the fax journal report.

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Check for a dial tone.

Fax machine poor line condition. It may not have enough bandwidth to properly transmit your faxed. If the message ng or poor line condition appears on the transmission verification report for few of the faxes you send go to step 6. Poor line condition or ng are messages that may appear on the transmission verification tvr report if a fax transmission fails. There are several reasons why a fax transmission may fail but these two errors are typically related to interference static or noise on your phone line.

Try 9600 bps instead of the typical 14 4kbps. If there is a dial tone go to step 4. Try setting your fax machine to transmit a bit slower. Poor line condition and etc.

Print the fax journal report to determine whether the message occurs when you send to particular numbers. If the machine still does not have a dial tone go to step 3. If you are using a voip voice over internet protocol line as your fax line that may be your problem. Press menu 6 print reports 4 fax journal.

If the message ng or poor line condition appears on the transmission verification report with the majority of the faxes you send continue to step 4. It describes differences between fax passthrough fax relay clear channel and g3 superg3 modem and has good troubleshooting discussion. If the message appears sporadically continue to step 3. To print the fax journal report follow these steps.

Click here to see the details of how to verify if the brother machine has a dial tone.